Please take a moment to hear what our heating and cooling customers had to say.
Ron is excellent. He takes time to answer questions and look into our concerns! Sharon is a delight for scheduling, etc.!
Dooley, Maineville, Ohio
Nick did a good job and left the area clean.
Jim, Morrow, Ohio
Service was quick and the tech was on time for the appointment.
Rick, Morrow, Ohio
All of the service personnel were very courteous and helpful to solve my problem.
Betty, Loveland, Ohio
Just wanted to thank your company for such excellent customer service.
I contacted you two weeks ago for an air conditioning cleaning/inspection. A few days after the inspection, the air conditioner stopped working. You were able to get a technician back out to me almost immediately, which was nice. The new technician found that the previous had forgotten to tighten a valve after replacing the freon, which caused it to leak. However, I am not upset about this situation by any stretch of the means—it is an honest mistake that anyone could have made.
What really impressed me was the honesty the second technician showed.
He immediately admitted that it was a mistake and quickly fixed the unit with no additional charge. I know of several companies who would have tried to milk more money out of a situation like this—so your company’s honesty is certainly admirable. I will be purchasing a new air conditioner unit sometime in the near future (my current is very old), and will not hesitate to choose Rick’s!
Dan, Mason, Ohio
I’m very pleased. Your work was very good. The furnace performs great. Keeps the house cozy by emitting more warm air than before.
Juanita, Morrow, Ohio
Rick’s Heating & Cooling worked with us to choose the right furnace and heat pump for our home. They were very professional during the removal of the old furnace and installation of new furnace. They kept the area clean and removed all debris and trash. We would be glad to recommend Rick’s Heating & Cooling.
Warren & Kim, Maineville, Ohio
Ron & Nick seemed genuinely concerned about the condition of the chimney as a safety issue and also gave some advice on a CO2 detector.
Tania, Morrow, Ohio
I became familiar with you company through Rick’s involvement with the BBB, so it was obvious choice to call you when our a/c was acting odd. Thank-you for an excellent service experience, from start to finish. After I met with Ron (on time and on schedule!) and he explained what we needed to do and what it would cost. I was comfortable enough to leave him at my home and go pick the kids up from camp. Even you website is steps above others in you industry.
Carolyn, Wyoming, Ohio
Everyone went out of their way to service me on the same day I called. I appreciated that because I knew you were busy.
Roger, Middletown, Ohio
Ron kept me aware of his progress and kept to his schedule.
Peter, Maineville, Ohio
I appreciated the holiday emergency service.
Barbara, Loveland, Ohio
Ron wanted to make sure we had heat before night.
Alberta, Waynesville, Ohio
Everything is working Great! I used to hate Heat Pump forced air, but our new system is cozy!
Nikki, Blanchester, Ohio
Our monthly drawing winner:
January – Anna, Blanchester
February – Jack, Maineville
March – Richard, Maineville